Send us an email

    Contact us:

    Email: contact@ukonyx.com
     
    Phone: +447538 833012
     
    Address:  Unit 13 Holroyd business Centre, Carrbottom Road, Bradford, BD5 9BP, United Kingdom

    Frequently Asked Questions

    Please read our FAQ before sending us a message.

    What are the delivery charges for orders from the Online Shop?

    We offer free delivery on all orders £15 or more in a single transaction. Any order below will be charged a standard delivery rate. All International orders are subject to a charge according to the destination. 

    Which payment methods are accepted in the Online Shop?

    We accept all major credit or debit cards. We also accept Apple Pay, Google Pay and PayPal payments.  

    How long will delivery take?

    Deliveries usually take 2-3 working days, however this can take longer depending on the courier service. We also offer special delivery at an extra charge, just choose this option during checkout. 

    How secure is shopping in the Online Shop? Is my data protected?

    Security is our number one priority at ONYX. We run our website on the latest updates with security our forefront. We use an authorised SSL certification method that allows data to be exchanged between computers without being read by third parties. For more details on this please click here.

    What exactly happens after ordering?

    At this point you will receive an order confirmation via email. We will then send you another email once the order has been dispatched. 

    Do I receive an invoice for my order?

    Yes we will send you an invoice via email with your order confirmation. 

     

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