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Frequently Asked Questions
Please read our FAQ before sending us a message.
We offer free delivery on all orders £15 or more in a single transaction. Any order below will be charged a standard delivery rate. All International orders are subject to a charge according to the destination.
We accept all major credit or debit cards. We also accept Apple Pay, Google Pay and PayPal payments.
Deliveries usually take 2-3 working days, however this can take longer depending on the courier service. We also offer special delivery at an extra charge, just choose this option during checkout.
Security is our number one priority at ONYX. We run our website on the latest updates with security our forefront. We use an authorised SSL certification method that allows data to be exchanged between computers without being read by third parties. For more details on this please click here.
At this point you will receive an order confirmation via email. We will then send you another email once the order has been dispatched.
Yes we will send you an invoice via email with your order confirmation.