Shipping Policy

Thank you for choosing ONYX! Here's our shipping policy to ensure a smooth shopping experience:

Order Processing:

Orders placed between Monday and Friday, from 9 am to 5 pm, will be processed within one business day.

Delivery Times:

Our estimated delivery times range between 1–3 working business days.

Please note that weekends and holidays are excluded from the delivery timeframe.

Shipping Partners:

We partner with reliable carriers to deliver your orders promptly.

Shipping Costs:

Shipping costs will be calculated at checkout based on your location and the weight of the items. Delivery charges do not apply on orders over £20.

Order Tracking:

Once your order is dispatched, you will receive a confirmation email with tracking information to monitor your shipment's progress.

International Shipping:

At this time, we only offer shipping within United Kingdom.

Contact Information:

Our Customer Service team is available 5 days a week. Our opening hours are 9am to 5pm Monday to Friday.

If you have any questions or concerns about your order, feel free to contact our customer service team via email at

Wright to us:

UK ONYX, Byon Limited, Gemma House, 39 Lilestone Street, London, NW8 8SS, United Kingdom

Thank you for choosing ONYX – we appreciate your business!