Terms of Service


The address for UK ONYX is

UK ONYX, Byon Limited, Gemma House, 39 Lilestone Street, London, NW8 8SS
United Kingdom

Throughout the site, terms like "we," "us," and "our" refer to UK ONYX. By accessing or using our website, you agree to the Terms of Service outlined here. Whether you are a browser, vendor, customer, merchant, or content contributor, these terms apply to all users. 

It's essential to read the Terms of Service carefully before using our website or engaging in any transactions. If you disagree with any part of these terms, please refrain from accessing the site or using our services. 

Any new features or tools added to the store will also be subject to these Terms of Service. The most current version is available on this page, and we reserve the right to update or change any part of the terms. It's your responsibility to check for updates, and your continued use of the website indicates acceptance of any changes. 

Our online store is hosted on Shopify Inc., providing the e-commerce platform for selling products and services. 

Online Store Terms 

By agreeing to these Terms of Service, you confirm that you are either at least the age of majority in your state or province of residence, or if you are the age of majority, you have provided consent for any of your minor dependents to use this site. 

Our products may not be used for any illegal or unauthorized purpose, and in utilizing the Service, you must comply with the laws of your jurisdiction, including copyright laws.

Transmission of worms, viruses, or any code of a destructive nature is strictly prohibited. Any breach or violation of these Terms will result in the immediate termination of your services. 

General Conditions 

We reserve the right to refuse service to anyone for any reason at any time. Your content, excluding credit card information, may be transferred unencrypted and undergo changes to conform to technical requirements during transmission over various networks. However, credit card information is always encrypted during transfer over networks. 

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided without our express written permission. 

The headings in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

Accuracy, Completeness and Timeliness of Information 

We are not accountable if information available on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general information purposes only and should not be the sole basis for decision-making. It's crucial to consult primary, more accurate, complete, or timely sources before relying on the material on this site. Any reliance on this material is at your own risk.

This site may include historical information, which is not current and is provided for reference only. We reserve the right to modify the site's contents at any time, with no obligation to update information. You acknowledge that monitoring changes to our site is your responsibility. 

Modifications to the Service and Prices 

Prices for our products may change without notice. We reserve the right to modify or discontinue the Service, or any part of it, without prior notice. We shall not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of the Service.

Products or Services (If Applicable)

Certain products or services may exclusively be available online through the website. These items may have limited quantities and are eligible for return or exchange only as per our Return Policy.

While we have made every effort to accurately display the colors and images of our products, we cannot guarantee that your computer monitor will accurately reflect these. We reserve the right, though not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. This right may be exercised on a case-by-case basis. We also reserve the right to limit quantities of any products or services offered. Descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for a product or service on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations, nor do we guarantee that any errors in the Service will be corrected.

Accuracy of Billing and Account Information

We retain the right to reject any order you place with us. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions could include orders under the same customer account, the same credit card, or those using identical billing and/or shipping addresses. If we make changes to or cancel an order, we will attempt to notify you through the email and/or billing address/phone number provided at the time of purchase. We also reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all transactions on our store. It is your responsibility to promptly update your account and other information, including email address and credit card details, to facilitate transactions and ensure effective communication. 

For further details, please review our Returns Policy.

Optional Tools 

We may grant you access to third-party tools over which we neither monitor nor have control. You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranties, representations, or conditions of any kind and without endorsement. We shall have no liability for any issues arising from or relating to your use of optional third-party tools. 

Your use of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure familiarity with and approval of the terms provided by the relevant third-party provider(s). 

In the future, we may introduce new services and/or features through the website, including the release of new tools and resources. Such additions shall also be subject to these Terms of Service. 

Third-Party Links 

Certain content, products, and services available through our Service may include materials from third parties. Third-party links on this site may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and do not warrant or assume any liability for third-party materials or websites, including other materials, products, or services.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. It is essential to carefully review the third party's policies and practices before engaging in any transaction, and any concerns or questions regarding third-party products should be directed to the third party. 

User Comments, Feedback and Other Submissions

If you send specific submissions at our request (e.g., contest entries) or unsolicited creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments forwarded to us. We are not obligated (1) to maintain any comments in confidence; (2) to compensate for any comments; or (3) to respond to any comments.

While we may monitor, edit, or remove content at our discretion, we have no obligation to do so. Content determined, in our sole discretion, as unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or violating any party's intellectual property or these Terms of Service may be subject to removal. 

You agree that your comments will not infringe on any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. Your comments will not contain unlawful, abusive, or obscene material, or any computer virus or malware. You may not use a false email address, pretend to be someone else, or mislead us or third parties regarding the origin of any comments. You are solely responsible for the accuracy of your comments. We assume no responsibility and liability for any comments posted by you or any third party. 

Personal Information 

Your submission of personal information through the store is governed by our Privacy Policy.

Errors, Inaccuracies and Omissions

Occasionally, there may be information on our site or in the Service containing typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, even after you have submitted your order. 

We have no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law. Any specified update or refresh date in the Service or on any related website should not be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions outlined in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the rights of others; (e) to engage in discriminatory, harassing, abusive, insulting, harmful, defamatory, slanderous, disparaging, intimidating behaviour based on various factors; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other malicious code; (h) to collect or track personal information of others; (i) to engage in spam, phishing, pharming, pretexting, spidering, crawling, or scraping; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of these prohibited uses. 

Disclaimer of Warranties; Limitation of Liability 

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from the use of the service will be accurate or reliable. 

You agree that we may remove the service for indefinite periods or cancel it at any time without notice. Your use of, or inability to use, the service is at your sole risk. The service, along with all products and services delivered through it, is provided 'as is' and 'as available,' without any representation, warranties, or conditions of any kind, either express or implied.

In no case shall UK ONYX, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, lost profits, revenue, savings, data, replacement costs, or any similar damages, arising from your use of the service or any products procured using the service, or any other claim related to your use of the service or any product. This applies even if advised of the possibility of such damages. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 


You agree to indemnify, defend, and hold harmless UK ONYX and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.


If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service remain effective unless and until terminated by either you or us. You can terminate these Terms of Service at any time by notifying us that you no longer wish to use our services or by ceasing to use our site.

If, in our sole judgment, you fail to comply with any term or provision of these Terms of Service, or if we suspect such failure, we may terminate this agreement at any time without notice. In such cases, you will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our services or any part thereof.

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, along with any policies or operating rules posted by us on this site or related to the service, constitute the entire agreement and understanding between you and us. They govern your use of the service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

Changes to terms of service

You can review the most current version of the Terms of Service at any time on this page. 

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information 

Our Customer Service team is available 5 days a week. Our opening hours are 9am to 5pm Monday to Friday. If you have any questions or concerns about your order, feel free to contact our customer service team via email at contact@ukonyx.com or call us on 0333 339 3295

Wright to us: 

UK ONYX, Byon Limited, Gemma House, 39 Lilestone Street, London, NW8 8SS
United Kingdom